Complaints Channel

Information on the use of the Molins&Pares complaints channel

For this reason, we have implemented a robust Ethics Channel that allows anyone to report possible misconduct or ethical violations they have detected in our organization. A channel where any possible non-compliance or irregularity in the organization can be reported, as described in Law 2/2023, of February 20, regulating the protection of persons who report regulatory violations and the fight against corruption.

You can report through the Ethical Channel the facts that you consider that may involve a breach of the legal regulations, the Code of Ethics or any internal regulations in force, as well as:

Conduct related to fraud and corruption.
Conduct related to safety, health and hygiene at work.
Discrimination and harassment in the workplace.
Conduct relating to information security, data protection and securities markets.
Anticompetitive practices.
Conduct contrary to human rights or damage to the environment.
Other possible criminal or administrative violations.

Confidentiality:

We understand that confidentiality is essential to encourage people to come forward. We guarantee absolute confidentiality throughout the process and protect the identity of the whistleblower to the extent permitted by law. This includes the possibility of reporting anonymously.

Impartial investigation process:

Once a complaint is filed, our team of experts will thoroughly investigate the matter objectively and diligently in accordance with internal regulations and applicable law. Throughout the process, the rights involved, in particular the presumption of innocence, must be respected.

Protection against retaliation:

We do not tolerate any form of retaliation against whistleblowers in good faith. We are committed to safeguarding the rights and integrity of those who dare to report any wrongdoing. We will take appropriate disciplinary action against any individual who retaliates against a whistleblower.

Resolution and follow-up:

Upon completion of the investigation, we will take appropriate action to address the identified problem and, where possible, take corrective action to prevent future violations. In addition, we are committed to keeping the complainant informed of the progress and resolution of his or her complaint, whenever possible and permitted by law.

There are 2 options.

Through the co-resol app:

Download the apps here according to your device.

Download the co-resol app, accepting the notifications. It is free and available on the App Store and Google Play.
Click on the “click” button and then enter the code M&P
Select the channel button.
Write your message being as specific as possible. You can attach images and documents.
Identify yourself or select the anonymity option. In either case, you must accept the Privacy Policy.
Once you have completed these steps, you will receive a message as proof of receipt of your click.
Communication for click tracking will be done through a secure chat (you can access from the chat button on the home screen of the app) until the click is closed.

Option 2

By computer, through the co-resol website:

Click on the “Click” button and enter the M&P code.
Select the channel button.
Write your message being as specific as possible. You can attach images and documents.
Identify yourself or select the anonymity option. In either case, you must accept the Privacy Policy.
In this case, you will receive a unique identifier code and password that you will need to save in order to maintain communication, via secure chat, about the status of your click.
Every time you want to know if you have a new message in the chat or want to provide more information, to ensure confidentiality, you have to enter this code and password on the home page, in the “Access in a previous click” button.

This Ethics Channel is not an emergency service. This channel should not be used to report situations involving an immediate threat. If you need assistance in such a situation, please contact your local authorities and use the channels defined for this purpose.